How to enable call queue notifications to send an email to the call queue manager when the SLA time has been breached

Notifications are an important part of meeting set SLAs. 3CX lets you alert a queue manager if a call doesn’t meet the call flow rules.

 Step:

1. Login to your 3CX Phone System Management Console and enter required information.

2. On 3CX Phone System Management Console. 

1. Click Call Queues

1. Select Call Queue to update.
2. Click Edit to update Call Queue.

1. Click Notification Tab.
2. Toggle Notify Queue Manager when the SLA time has been breached.
3. Click OK to Apply Changes.

3. Exit from 3CX Phone System Management Console.