Basic troubleshooting on Yealink Bluetooth Headset

Modified on Sun, 3 Mar at 12:20 PM

Basic troubleshooting on Yealink Bluetooth Headset

Bluetooth Headsets usually follow the same setup:

They connect cordless to the Dongle
They need to be charged

General

Do NOT use the Bluetooth device built into the PC/Laptop to connect the Headset, use the dongle that comes with the Headset.

Ensure that Yealink USB Connect is installed to provide firmware updates and allow necessary troubleshooting steps to be taken.

Possible issues

Using Bluetooth devices the following issues can occur:

No Audio
One-way Audio
Headset not connected

Causes for the above can be:

Issue	Possible Cause	Possible Fix
Headset not working	No Power	Ensure the Headset is charged and powered on Ensure Headset makes proper contact with cradle when added to charge (Charging light is active) Ensure the 230V Wall socket is active Check with a different PSU
Headset not working	Device has power but doesn't work Device not recognized	Used with PC Ensure the Headset is set as default Audio device in Audio settings of PC (See below) Ensure the Headset and Bluetooth dongle can be seen inside USB Connect Update Firmware on both if possible Remove Bluetooth dongle from PC/Phone and plug back in Test on a different PC Used with IP Phone Ensure the Headset is recognized on the phone when plugged in and the Headset button is active (see below) Remove Bluetooth dongle from Phone and plug back in Test on a different Phone
One-way Audio	Remote party can't hear you You can't hear remote party	Ensure the Microphone is activated by moving it to the right position Ensure the Microphone and Speaker are default Audio devices in Audio settings on the PC (See below) Update Firmware on both if possible Remove Bluetooth dongle from PC and plug back in Test on a different PC
Audio quality issues	Crackling Dropouts	Move Bluetooth dongle from back of PC to front Ensure there is no obstruction between the Bluetooth dongle and the Headset (Water, metal and other dense materials will decrease the signal strength by a lot) Distance between dongle and Headset is not to big

Audio Settings

The Audio settings on a PC can be found under:

Click on the Windows Icon

Then type in straight away:

Audio

Windows will offer you 'Sound settings' - click on open:

Inside the Sound settings ensure your Headset is listed as default Output and Input device:

USB Headset & IP Phone

If the Headset is used in combination with an IP Phone, please ensure the following:

Before the Headset is added:

Once the Bluetooth dongle is added to the Phone:

What's next?

If one of these steps helped to fix the issue, the writer of this content is happy!

If these steps have been performed, and the issue has been identified but the issue is persisting, please send us an email to [email protected] and line out the fault, Headset model, troubleshooting steps already performed and add a photo or video of the issue.

If no cause for the issue has been found, but the issue is persisting, please send us an email to [email protected] with a detailed fault description, Headset model used and troubleshooting steps already performed.